This topic provides tips to help you troubleshoot installation problems.
| Issue | Resolution |
|---|---|
|
I am unable to activate my software. |
Ensure the computer has access to the Internet. If the computer has Internet access you are still not able to activate, check your firewall settings to ensure the licensing server is not blocked. If no access is available, on a computer that has internet access, see Troubleshooting Activation for SES Licensing. |
|
I don't see the products or features I expect. |
You can view the products to which you are licensed by clicking File > About EasyPower. If you do not see the products or features you are expecting, contact sales at: |
|
I can't see data I've stored in a shared location on my network. |
By default, EasyPower installs both software and data files to the local computer. If you want to share data, you must set up the folder where the data is located for sharing with read/write/modify permissions, and you must change the file locations for each computer within EasyPower to point to the shared location. File locations are found under Tools > Options > File Locations. Note: Beginning with the 9.6 release, it is no longer necessary to share the program software from a single location. Each installation includes the standard program components needed to run the software locally. See Sharing the EasyPower Data for more information. |
If you still need assistance, contact technical support. Email and phone support is available to licensed users with a current subscription and to users evaluating a demonstration copy of EasyPower. Call (503)655-5059 or email support@easypower.com.
