Troubleshooting the Installation
This topic provides tips to help you troubleshoot installation problems.
Issue | Resolution |
---|---|
I am unable to activate my software. |
You can download the device driver from the vendor knowledge base: Sentinel HASP/LDK Windows GUI Run-time Installer Download In a client/server environment, you may need to install the drivers on both the server and the client computers. |
I don't know my authorization code. |
Contact technical support at: If you have your serial number available, you can also retrieve your authorization code here: www.easypower.com/updates |
I don't see the products or features I expect. |
Select Tools > Update to ensure you have the most current licensing information available to your computer. Note: This requires an Internet connection. You can also view the products to which you are licensed by clicking File > About EasyPower. If you still do not see the products or features you are expecting, contact sales at: |
My server license is not being recognized. |
You can download the device driver from the vendor knowledge base: Sentinel HASP/LDK Windows GUI Run-time Installer Download In a client/server environment, you may need to install the drivers on both the server and the client computers. |
My client computer's license is not being recognized. |
You can download the device driver from the vendor knowledge base: Sentinel HASP/LDK Windows GUI Run-time Installer Download In a client/server environment, you may need to install the drivers on both the server and the client computers. |
There is a problem reading my USB key. |
This can occur if the USB driver did not install correctly. You can download the device driver from the vendor knowledge base: Sentinel HASP/LDK Windows GUI Run-time Installer Download In a client/server environment, you may need to install the drivers on both the server and the client computers. |
I can't see data I've stored in a shared location on my network. |
By default, EasyPower installs both software and data files to the local computer. If you want to share data, you must set up the folder where the data is located for sharing with read/write/modify permissions, and you must change the file locations for each computer within EasyPower to point to the shared location. File locations are found under Tools > Options > File Locations. Note: Beginning with the 9.6 release, it is no longer necessary to share the program software from a single location. Each installation includes the standard program components needed to run the software locally. See Sharing the EasyPower Data for more information. |
If you still need assistance, contact technical support. Email and phone support is available to licensed users with a current maintenance plan and to users evaluating a demonstration copy of EasyPower. Call (503)655-5059 or email support@easypower.com.